Our Managed Services
Our Managed Services help support a more diverse, complex enterprise application and technology portfolio, while balancing competing business priorities of IT operations and innovation. We can help you stay focused on strategic, high-value activities, while providing ongoing support and maintenance.
Improve Operations by outsourcing the day-to-day management and administration of your IT environment to us
We Manage the Entire Stack
The quality, service and convenience of working with a single IT Managed Solutions partner offers your business a single source of expertise and accountability across your enterprise. Dascase supports a broad portfolio of Applications, Infrastructure and Cloud technologies in IT, ERP, HR, Supply Chain, Business Intelligence and Sales.
With Dascase, you get the breadth of knowledge and expertise that comes from supporting multiple customer environments across multiple verticals. If an issue arises, there is a good chance that our associates have seen and resolved it before. As an extension of your staff, our certified teams support your environment, allowing you to focus on your business:
- Cloud managed services for SaaS, PaaS and IaaS from vendors including Amazon Web Services (AWS), Microsoft Azure and Salesforce
- Support for your entire enterprise including ERP, SCM, EPM, and Analytics from various vendors
- Flexible staffing and delivery models to support your changing needs, and to fit your budget
- A trusted partner with satisfied, referenceable customers
- 24/7/365 Incident Support to keep business moving forward
- Managed Services are supported by robust Service Level Agreements
Here’s How We Support You
We proactively design managed services for your environment. Tiered and flexible support options are available from remote service desk through resources assigned onsite at your facility. Managed support delivery is achieved using a cost-effective, global staffing model to maximize your ROI.
Maintenance
Let Dascase team manage your system administration activities, including configuration, setup and access provisioning. We provide complete support using a tried and tested methodology.
Security
Security is a critical concern for businesses today, especially when it comes to the Cloud. We ensure offering Industry best services with regard to IT security of your Cloud environment.
Some of the highlighted services that we proactively do within your environment:
- Customized threat index
- Vulnerability scanning with automatic remediation
- Compliance scanning and reporting
- Continuous exposure assessment with remediation steps
- Endpoint protection
- Log review and management
Enhancements
Enhancements include changes to existing functionality or a request to implement new functionality that is not currently utilized within your environment. Enhancements can range from new functionality, creating new reports, configuration changes, system set up and release management.
Release Management
Our experts will conduct an analysis of software vendor’s release notes for the quarterly update cycle with a clear summary and mapping showing the implications for your environment. Then we educate our customers on the changes to the system and undertake testing.
Process Improvement
We are your partner, always seeking out continuous improvement opportunities. We will conduct root cause analysis of incidents and provide corrective actions, solution design, release roadmap review and assessment, and change management processes. We will work with you to establish measurable, performance-based service level benchmarks aligned to enhance internal user satisfaction.
What we Offer to you
Support models to meet your demands
- Onsite
- Remote
- Staff Augmentation
Reporting
- Comprehensive monthly reporting
- Capacity Management
- Upgrade planning
Quarterly Business Reviews
- Performance analysis and Health Checks reviews
- Market Trends and Best Practice reviews
24*7 Monitoring and alerting
- Proactive Infrastructure Management
- Addresses small issues before they become critical
- Automate system generated alerts and fine tuning
Efficiency
- Preventive Maintenance
- Minimize service disruptions
- Maintain IT security
Reduce Costs
- Better Manage and Control your Operations costs
- Make use of your IT resources very efficiently
- Minimize downtime to increase availability
Why we?
We are “Cloud Natives”, with a wide range of managed services. We partner with you to optimize your infrastructure and technical resources. We have proven expertise and strategic partnerships that ensure the security, availability and integrity of your critical information.
Whether you are a global organization, or any organization with mission critical infrastructure which needs to be up and running 24×7 we have a plan that fits your needs.
Key Benefits
Competitive TOC and greater ROI
- Prevention of issues that impact the business
- Reduces the Infrastructure and resources cost
- Reduce downtime impact and duration
- Visibility, Control and flexibility
- Hybrid options
- Secured and meet compliance standard